Subject: Members to contact via Email
From: Ilma Afzal <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Alice Chuah <[email-masked]>, LeeLing Teo <[email-masked]>, saurabh <[email-masked]>, Sanjay Chinchwade <[email-masked]>
Date: Mon, 26 Aug 2019 08:50:26 +0000

Hi Pritish,

I am attaching the email templates for specific member cases which you may copy/paste & send out to the members (please look up their email addresses via the Customer Service Portal).

As discussed, here are the 2 sets of member cases:

Group 1) Members who have successfully validated their forms but have not added a payment channel (7 cases)
Group 2) Members who have opted for UTU Tax Free services but have not yet validated their forms & need a gentle reminder to (20 cases)

Please note that for Group 1: I have already sent the emails out to the non-Chinese members, please ensure that Lily or Amy translate the email templates into Chinese and email those out by tomorrow latest to the Members.

Thanks a lot. Please reach out to me for any further questions and do give us the criteria you need for future automated emails.

Best,
Ilma

Ilma Afzal
Head of Social & Customer Support (Global)
HP:+65 87429640  [email-masked]

UTU Pte Ltd  
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