Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 23 Aug 2019 08:16:44 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

21 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56509 	Apoorv 	8/21/2019 16:33 	8/21/2019 16:36 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56510 	Pritish 	8/21/2019 16:52 	8/21/2019 16:58 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
56511 	Pritish 	8/21/2019 16:53 	8/21/2019 16:53 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56512 	Apoorv 	8/21/2019 16:55 	8/21/2019 16:56 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56513 	Apoorv 	8/21/2019 16:59 	8/21/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56514 	Apoorv 	8/21/2019 17:00 	8/21/2019 17:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56515 	Apoorv 	8/21/2019 23:56 	8/21/2019 23:59 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

22 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56556 	Apoorv 	8/22/2019 16:54 	8/22/2019 16:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Pending 
56557 	Apoorv 	8/22/2019 16:57 	8/22/2019 17:06 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
56558 	AJ 	8/22/2019 23:55 	8/23/2019 0:00 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 

23 Aug (Till now). 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56559 	Shakeel 	8/23/2019 9:10 	8/23/2019 9:18 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
56560 	Shakeel 	8/23/2019 9:34 	8/23/2019 9:38 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
56561 	Apoorv 	8/23/2019 14:12 	8/23/2019 14:33 	0:21:00 	Yes 	Yes 	NA 	Other 	Resolved 
56562 	Apoorv 	8/23/2019 17:26 	8/23/2019 17:32 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi