Subject: Re: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 23 Aug 2019 07:04:24 -0700 (MST)

Sure, already done. 

No Feedback as of yet. Will share at the end of day as doing call audits now. Will send together. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Friday, 23 August, 2019 18:23:59 
Subject: Re: Les Mills Audits 

Hey, 

Please send lesmills audits today. Hope the week has gone by well. 

Regards, 
Deeksha 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 21 August 2019 at 8:39 PM 
To: Abhishek Kaushik < [ mailto:[email-masked] | [email-masked] ] >, Anush Saxena < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Arjun LSM AJ < [ mailto:[email-masked] | [email-masked] ] >, Bharat Sharma < [ mailto:[email-masked] | [email-masked] ] >, Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] >, tasuku yamamoto < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Les Mills Audits 

Hi All, 

PFB the Les Mills Ticket Audits as well as attached is the call audits. 

Guys- Why we are not creating tickets on every call until it is not a invalid call. We have to log a ticket on every call we get for Les Mills and this is a process which is not getting followed. Also there is no explanation on the calls to why this happened and how it can be resolved in future . 

@AJ- I have audited 3 calls for your and you have not created ticket in single one of them. Why? 

20th Aug 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
	2682 	Scheduling 	Yes 	This issue is not in development for fixing. It is the expected behaviour of the APP 	AJ/Pritish 	Feedback is for Pritish for known issue 
	Waiting 	TRP 	Correct 
	2683 	Invalid 	Yes 	NA 	Apoorv 	NA 	Waiting 	Invalid 	Correct 

21st Aug 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
	2684 	Playback Issue 	Yes 	NA 	Pritish/Apoorv 	NA 	Waiting 	AV 	Correct 
	2685 	Login Error 	Yes 	NA 	AJ 	Catagorization would be Login Issue and not Entitlements 	Waiting 	Entitlements 	Incorrect 
	2686 	Unable to update the app 	Yes 	NA 	AJ 	NA 	Waiting 	User Error 	Correct 
	2687 	Salesforce Issue 	Yes 	NA 	Ahmad 	NA 	Closed 	Invalid 	Correct 
	2688 	Download issue 	Yes 	NA 	Apoorv 	NA 	Waiting 	Downloads 	Correct 

Regards, 
Pritish Nandi