Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 21 Aug 2019 08:21:37 -0700 (MST)

Hi All, 

PFB the SSBS audits for 20th Aug. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56441 	Apoorv 	8/20/2019 16:33 	8/20/2019 16:36 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56442 	Apoorv 	8/20/2019 16:39 	8/20/2019 16:44 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56443 	Apoorv 	8/20/2019 16:49 	8/20/2019 16:56 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56444 	Pritish 	8/20/2019 17:02 	8/20/2019 17:02 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56445 	Apoorv 	8/20/2019 17:08 	8/20/2019 17:08 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
56446 	Apoorv 	8/20/2019 17:08 	8/20/2019 17:16 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
56447 	AJ 	8/21/2019 6:30 	8/21/2019 6:49 	0:19:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi