Subject: Fwd: LMJP - Ticket ID #2678
From: Pritish Nandi <[email-masked]>
To: tasuku yamamoto <[email-masked]>, ashish dabral <[email-masked]>
Date: Mon, 19 Aug 2019 08:04:14 -0700 (MST)

Hi Tasuku, 

Please help in translation. 

Regards, 
Pritish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, 19 August, 2019 20:29:46 
Subject: LMJP - Ticket ID #2678 

Hi Team, 

Can you please make sure someone sends a response to the customer under TT #2678(In Japanese Translation)? There's no Japanese agent available right now so if someone from the Japanese team is avail - please get this translated and send. 
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二瓶準也様様 
​ 
Thank you for sharing the details. 

We have checked further and found the following in the back end: 

Playback Issues : 4 Playback Disconnection events in the past 7 days( Aug 17 , 18, 19 2019) and 4 pause events on the same dates. This indicates that there maybe some issues with the AV Setup. 

We would request you not to pause the classes as Classes with a lot of pause events causes them not to play till the end, that is because the virtual classes are designed to run in a given time slot. 

1. Could you please check the following link and ensure that you are using all the must have devices, essential for smooth running of the app? 

Please check the must have devices here: [ https://lesmillsvirtualapp.freshdesk.com/solution/articles/36000084204-%E5%BF%85%E8%A6%81%E3%81%AA%E3%83%87%E3%83%90%E3%82%A4%E3%82%B9%E3%81%A8%E6%A9%9F%E5%99%A8%E3%81%AF%E4%BD%95%E3%81%A7%E3%81%99%E3%81%8B-/ja-JP | https://lesmillsvirtualapp.freshdesk.com/solution/articles/36000084204-%E5%BF%85%E8%A6%81%E3%81%AA%E3%83%87%E3%83%90%E3%82%A4%E3%82%B9%E3%81%A8%E6%A9%9F%E5%99%A8%E3%81%AF%E4%BD%95%E3%81%A7%E3%81%99%E3%81%8B-/ja-JP ] 

2. Please make sure the setup has an EDID. If so, please share the EDID make and model. 

3. Lastly, I would request you to please check the 'Mirror Display Auto lock Settings' if toggled to green(ON). 
​ 
To check this Go to iPad Settings> General> Accessibility> Guided Access. Toggle Guided access and Mirror Display Auto Lock to the right(Green/On). 

Hoping to hear from you soon. 

Kind Regards, 
(Your Name) 
Customer Services 
Les Mills Virtual App 
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Thank you. 

Regards, 
Apoorv