Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 14 Aug 2019 02:45:52 -0700 (MST)

Hi All, 

PFB the SSBS audits for : 

11th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56192 	Bharat 	8/11/2019 8:00 	8/11/2019 8:03 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
56193 	Bharat 	8/11/2019 8:00 	8/11/2019 8:06 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
56194 	Bharat 	8/11/2019 8:00 	8/11/2019 8:22 	0:22:00 	Yes 	Yes 	NA 	Other 	Open 
56195 	Pritish 	8/11/2019 10:19 	8/11/2019 10:31 	0:12:00 	Yes 	NA 	Unable to Assign ticket 	Other 	Open 
56196 	Pritish 	8/11/2019 15:00 	8/11/2019 15:03 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
56197 	Anush 	8/11/2019 15:06 	8/11/2019 15:23 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 

12th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56198 	Anush 	8/12/2019 9:43 	8/12/2019 10:08 	0:25:00 	Yes 	Yes 	NA 	Other 	Resolved 
56199 	Bharat 	8/12/2019 9:57 	8/12/2019 10:10 	0:13:00 	Yes 	Yes 	NA 	Other 	Open 
56200 	Bharat 	8/12/2019 10:45 	8/12/2019 11:14 	0:29:00 	Yes 	Yes 	NA 	Other 	Open 
56201 	Anush 	8/12/2019 12:26 	8/12/2019 12:32 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
56202 	Bharat 	8/12/2019 15:13 	8/12/2019 15:33 	0:20:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
56203 	Bharat 	8/12/2019 16:06 	8/12/2019 16:29 	0:23:00 	Yes 	Yes 	NA 	Other 	Open 
56204 	AJ/Shakeel 	8/12/2019 23:52 	8/13/2019 10:46 	10:54:00 	Yes 	Yes 	Did not Assign Ticket- AD Manager not working 	Livesalesman 	Open 

13th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56205 	Anush 	8/13/2019 8:00 	8/13/2019 8:18 	0:18:00 	Yes 	Yes 	NA 	Other 	Open 
56206 	Anush 	8/13/2019 8:01 	8/13/2019 8:16 	0:15:00 	Yes 	Yes 	NA 	Other 	On Hold 
56207 	Anush 	8/13/2019 11:52 	8/13/2019 12:17 	0:25:00 	Yes 	Yes 	NA 	Other 	Resolved 
56208 	Pritish 	8/13/2019 16:55 	8/13/2019 17:00 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
56209 	Bharat 	8/13/2019 18:23 	8/13/2019 18:26 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi