Subject: Re: LSM Joining Case Test - Sunidhi Goel
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 13 Aug 2019 02:11:24 -0700 (MST)

Written is not great but can consider. How is spoken? 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, 13 August, 2019 14:09:21 
Subject: Fwd: LSM Joining Case Test - Sunidhi Goel 

For Tech Support 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sunidhi Goel" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 13 August, 2019 14:08:21 
Subject: Re: LSM Joining Case Test - Sunidhi Goel 

		LSM Joining Case Test 	Name 	Sunidhi Goel 
E-mail 	[email-masked] 
Phone Number 	(+91) 6396109344 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This option gives an opportunity to purchase and to self serve the knowledge to the customers with the relevent options like confirming the delivery address over the call for placing the delivery at correct location and also giving the proper assurance of making delivery as soon as possible and providing the confirmation via email also to avoid the fraudalent perception of the customers. 
Customers have such opportunity also that they will provide the personal address as well for the future perspective. 

**************************************** 

Additional Sentence: 

*For the further assistence , please free to contact us. 

*In this, customer gets resolution about their query within the particular time duration. 

*Customer gets satisfied as per the services of the champion. 

*In this scenario, customer feels to be valuable or important for an organization. 

*show the positive attitude to the customers and interacting them in a friendly way to feel the customer comfortable. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good- providing accurate resolution to the customer and satify them by our positive attitude to them. 

Great- show the value to the customers and greet them in a behavioural way . 
Also feel customer to be comfortable and assist as per their relevant queries to help them at a time. 	

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