Subject: Fwd: [HFL Support] Re: Re: Your 25% Savings Code Is Here!
From: HFL Support Team <[email-masked]>
To: manager <[email-masked]>
Date: Sun, 21 Jul 2019 14:32:25 +0530

Already handled under  80080

Regards,
Chris

---------- Forwarded message ---------
From: Andrew Masey <[email-masked]>
Date: Sun, Jul 21, 2019 at 1:17 PM
Subject: Re: [HFL Support] Re: Re: Your 25% Savings Code Is Here!
To: HFL Support <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>

Hi Deborah ,
Ok let’s go with that please 🙂👍
Let me know when you’ve refunded this
extra 10% back to me.

Kind regards

Andrew Masey

Envoyé de mon iPhone

Le 21 juil. 2019 à 02:29, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

## Please reply ABOVE this line or use below web link. Thanks ##
Ticket #80080: Re: Your 25% Savings Code Is Here!
<https://health.zendesk.com/hc/requests/80080>

Your request (#80080 <https://health.zendesk.com/hc/requests/80080>) has
been updated.

To review the status of the request and add additional comments, follow the
link below:
http://health.zendesk.com/hc/requests/80080

You can also add a comment by replying to this email.

------------------------------

*- HFL's & Dr. Sam's Customer Care Team -, Jul 20, 6:29 PM PDT:*
Andrew,
I am sorry for the hassle you had placing the order.  I am willing to do a
refund for the discount for you.  But please understand, you will only be
receiving an additional 10% discount.  The order already had a 15% discount
on it.   We technically can only use ONE coupon code per order.  But I am
will to make an exception this time for you.  With the additional 10% this
will bring your total discount up to 25%.

I look forward to hearing from you.

Deborah
HFLSolutions Support Supervisor
www.4HFL.com

------------------------------

*Huffone, Jul 19, 11:48 AM PDT:*

Hi Dr.Sam / HFL Crew 🙂
Sorry for delay in getting back to you
It’s my busiest time of year at work
12 hour day minimum ! 🙃😞
Plus I’m aware of the fact that living in UK I’m 8 hours ahead of your part
of the USA ! 😉

I tried to place the order via my Apple i-phone SE, i tried to send you a
photo of your website’s error message , but I’m not sure if
it is received in a readable format at your end ? 🤔

Anyway in the end last night, UK time , I placed my order without trying to
use your Birthday code ( see below ) and AJ in your team ( even further
below ) told me he’d refund me back the 25% - however I’ve had no email
back to confirm that this has actually happened as yet 😢

> xpéditeur: Mike Wilson - HFL Orders <[email-masked]>
> Date: 18 juillet 2019 à 20:36:28 UTC+1
> Destinataire: Andrew Masey <[email-masked]>
> Objet: Andrew Masey - Your receipt for HFL order EH-201907181535-311063
> Répondre à: [email-masked]
>
> Congratulations on today's order, Andrew Masey! Please do not lose this
email as it contains important information regarding your order and it also
serves as a receipt for your purchase.

Awaiting your news ! 🙂
Regards
Andrew Masey

Envoyé de mon iPhone

> Le 18 juil. 2019 à 21:49, ~ Dr. Sam Robbins ~ <[email-masked]> a
écrit :
>
> What errors are you receiving? What’s your browser? Computer? Etc
> thanks
>
> From: Andrew Masey [mailto:[email-masked]]
> Sent: Thursday, July 18, 2019 12:44 PM
> To: HFL Support <[email-masked]>
> Cc: [email-masked]; [email-masked]; [email-masked]
> Subject: Re: [HFL Support] Re: Re: Your 25% Savings Code Is Here!
>
> Hi AJ, Chris & Dr.Sam
>
> Guys ,I tried one more time using the code &
> it still wouldn’t work ! 🙃
> Never mind , I’ve now placed my order without the code , so could you
please refund this special discount back to me please ? 🙂
> The order number is :
> EH-201907181535-311063
>
> Many thanks & regards
> Andrew Masey
>
> Envoyé de mon iPhone
>
> Le 18 juil. 2019 à 20:03, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

------------------------------

*- HFL's & Dr. Sam's Customer Care Team -, Jul 18, 1:50 PM PDT:*

What errors are you receiving? What’s your browser? Computer? Etc

thanks

Hi AJ, Chris & Dr.Sam

Guys ,I tried one more time using the code &

it still wouldn’t work ! 🙃

Never mind , I’ve now placed my order without the code , so could you
please refund this special discount back to me please ? 🙂

The order number is :

EH-201907181535-311063

Many thanks & regards

Andrew Masey

Envoyé de mon iPhone

Le 18 juil. 2019 à 20:03, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

------------------------------

*Huffone, Jul 18, 12:44 PM PDT:*

Hi AJ, Chris & Dr.Sam

Guys ,I tried one more time using the code &
it still wouldn’t work ! 🙃
Never mind , I’ve now placed my order without the code , so could you
please refund this special discount back to me please ? 🙂
The order number is :
EH-201907181535-311063

Many thanks & regards
Andrew Masey

Envoyé de mon iPhone

> Le 18 juil. 2019 à 20:03, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

------------------------------

*- HFL's & Dr. Sam's Customer Care Team -, Jul 18, 12:03 PM PDT:*
Hi Andrew,

Please accept our apologies for the inconvenience - yes, you can place your
order without the discount, and we can process a 25% refund for you.

Please let us know the order number.

Best Regards,

AJ | HFL Customer Care Team | www.4HFL.com

------------------------------

*- HFL's & Dr. Sam's Customer Care Team -, Jul 18, 11:34 AM PDT:*

Please try and go to https://my.4hfl.com/products/?coupon=BDAY25-2019

Warmest Regards

Dr. Sam =)

Hi Chris ( & Dr.Sam ! 🙂 )

I’ve just re-tried but I’m still getting the same error message ! 😮🙃

I can’t call you unfortunately ( as per you suggestion ) as I have a works
company mobile/cell phone & my boss would query the cost of the call fromUK
to USA !

Can’t I try to place the order in the ‘ normal ‘ way & then you guys
instantly refund the discount back to me 🤔?

Let me know

I’ve taken a photo of the error message which I’ll forward into you.

Kind regards

Andrew Masey

Envoyé de mon iPhone

Le 18 juil. 2019 à 14:30, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

------------------------------

*Huffone, Jul 18, 11:09 AM PDT:*

I’ve tried to send you a photo of the error message , the HFL website
thinks I’ve already placed the order , but I haven’t it’s still stuck in
the cart/basket 🙃😞
Can you help please guys ?

> Can’t I try to place the order in the ‘ normal ‘ way & then you guys
instantly refund the discount back to me 🤔?
> Let me know

Regards
Andrew Masey

Envoyé de mon iPhone

> Le 18 juil. 2019 à 19:06, Andrew Masey <[email-masked]> a écrit :
>
>
>
>
> Kind regards
> Andrew Masey
>
> Envoyé de mon iPhone

> Le 18 juil. 2019 à 19:04, Andrew Masey <[email-masked]> a écrit :
>
> Hi Chris ( & Dr.Sam ! 🙂 )
>
> I’ve just re-tried but I’m still getting the same error message ! 😮🙃
>
> I can’t call you unfortunately ( as per you suggestion ) as I have a
works company mobile/cell phone & my boss would query the cost of the call
fromUK to USA !
>
> Can’t I try to place the order in the ‘ normal ‘ way & then you guys
instantly refund the discount back to me 🤔?
> Let me know
> I’ve taken a photo of the error message which I’ll forward into you.
>
> Kind regards
> Andrew Masey
>
> Envoyé de mon iPhone
>
>> Le 18 juil. 2019 à 14:30, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :
>>
>>

------------------------------

*Huffone, Jul 18, 11:06 AM PDT:*

IMG_5674.jpg
Kind regards
Andrew Masey

Envoyé de mon iPhone

Attachment(s)
IMG_5674.jpg
<https://health.zendesk.com/attachments/token/hm53kgzqOYpiK22L6naHFlG8D/?name=IMG_5674.jpg>

------------------------------

*Huffone, Jul 18, 11:04 AM PDT:*

Hi Chris ( & Dr.Sam ! 🙂 )

I’ve just re-tried but I’m still getting the same error message ! 😮🙃

I can’t call you unfortunately ( as per you suggestion ) as I have a works
company mobile/cell phone & my boss would query the cost of the call fromUK
to USA !

Can’t I try to place the order in the ‘ normal ‘ way & then you guys
instantly refund the discount back to me 🤔?
Let me know
I’ve taken a photo of the error message which I’ll forward into you.

Kind regards
Andrew Masey

Envoyé de mon iPhone

> Le 18 juil. 2019 à 14:30, - HFL's & Dr. Sam's Customer Care Team - (HFL
Support) <[email-masked]> a écrit :

------------------------------

*- HFL's & Dr. Sam's Customer Care Team -, Jul 18, 6:30 AM PDT:*
Hi Andrew,

Thank you for your email.

Sorry about the error however could you please try to place the order via
the link below.

https://www.hflorder.com/bday25

If you still have issues, please call us on +1-775-204-1021 so that we can
place the order on your behalf.

Do let us know if you need assistance with anything else.

With Sincere Regards,
Chris | HFL Customer Care Team | www.4HFL.com

------------------------------

*Huffone, Jul 18, 4:54 AM PDT:*

This is a follow-up to your previous request #74560
<https://health.zendesk.com/hc/requests/74560> "Fwd: Order
EH-201903070638-..."

Hi Dr.Sam

I’ve just tried to place an order using your
25% Savings Code ( belated Happy Birthday
by the way ! 🙂🎂 ) but unfortunately it doesn’t
work ! 😮🙃
There must be a glitch somewhere as I get
an error message stating I’ve already used this
code !?
Are you aware of this glitch ? 🤔
Best regards
Andrew Masey

Envoyé de mon iPhone

> Le 18 juil. 2019 à 12:36, - Dr. Sam Robbins - <[email-masked]> a
écrit :
>
>
>
>
> Hi Andrew... ready to save 25% on everything in your cart, ABOVE AND
BEYOND my regular discounts? Simply click to activate the savings. No codes
to remember, it will automatically be applied.
> I'm so grateful that you've allowed me into your life to help you achieve
some of your health, fitness and longevity goals and I just wanted to give
something back in appreciation.
> Remember, the discount ends on Friday at midnight, so order now while
it's fresh on your mind (and while we still have inventory)
> To get the 25% discount just click on the button below.
> Activate My 25% Savings Code >>>
> In Health,
> Dr. Sam 🙂
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