Subject: Re: Lesmills- 48 hours timeline
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Shakeel Ahmad Hajam <[email-masked]>, Arjun Hurry <[email-masked]>, Anush Saxena <[email-masked]>, Bharat Sharma <[email-masked]>, tasuku yamamoto <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 11 Aug 2019 00:24:00 -0700 (MST)

Noted. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Shakeel Ahmad Hajam" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, 9 August, 2019 14:01:53 
Subject: Lesmills- 48 hours timeline 

Hi guys, 

I got client feedback that by giving 48 hours closing timeline in all tickets, we seem to be rushing the customers and hence, now onwards, this will be done only by AJ at night and Pritish in day. These two should all the tickets handled and based on the resolution given, they will send another email to the customer letting them know that they will close the ticket in 48 hours (as we used to do earlier). 

@ AJ: Pritish is on off today and tomorrow so please make sure that you check all responses given in day and night and see where this needs to be sent. 

For AV issues specially, we must make sure that we’ve checked their equipment rather than just sending an email and closing the ticket. 

Let me know if anyone has any questions. 

Regards, 
Deeksha