Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 8 Aug 2019 04:48:49 -0700 (MST)

Hi All, 

PFB SSBS audits. 

6 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56054 	Pritish 	8/6/2019 16:35 	8/6/2019 16:36 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
56055 	Pritish 	8/6/2019 16:42 	8/6/2019 16:47 	0:05:00 	Yes 	Yes 	NA 	Other 	Pending 
56056 	Pritish 	8/6/2019 16:45 	8/6/2019 16:48 	0:03:00 	Yes 	Yes 	NA 	Other 	Pending 
56057 	Bharat 	8/6/2019 18:52 	8/6/2019 18:54 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 

7 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56116 	Bharat 	8/7/2019 16:34 	8/7/2019 16:43 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
56117 	Pritish 	8/7/2019 16:43 	8/7/2019 16:50 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56118 	Pritish 	8/7/2019 16:45 	8/7/2019 16:52 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56119 	Pritish 	8/7/2019 16:46 	8/7/2019 16:50 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56120 	Pritish 	8/7/2019 16:49 	8/7/2019 16:52 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56121 	AJ 	8/7/2019 21:57 	8/7/2019 22:07 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi