Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 6 Aug 2019 02:29:07 -0700 (MST)

Hi All, 

PFB the Les Mills Audits for 6 Aug 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2639 	Subtitles 	Yes 	NA 	Apoorv 	NA 
2640 	Audio Sync Issue 	Yes 	Ok, sounds like the AV provider might need to make a visit. Can we stick to one solution per email, as Adam hasn't specified the program name or release we shouldn't send the refresh download instructions. 	Apoorv/Pritish 	Kibana notes needs to be added for any AV disconnections and also should be sending response to these kind of scenarios. 

Regards, 
Pritish Nandi