Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 5 Aug 2019 04:39:31 -0700 (MST)

Hi All, 

PFB the SSBS audits for yesterday. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55903 	Bharat 	8/4/2019 6:40 	8/4/2019 6:52 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
55904 	Bharat 	8/4/2019 6:46 	8/4/2019 6:53 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
55950 	Anush 	8/4/2019 16:46 	8/4/2019 16:52 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
55951 	Anush 	8/4/2019 16:53 	8/4/2019 16:56 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55952 	Anush 	8/4/2019 16:55 	8/4/2019 16:58 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
55953 	Anush 	8/4/2019 17:16 	8/4/2019 17:25 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
55954 	Anush 	8/4/2019 18:23 	8/4/2019 18:24 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi