Subject: Closure not given - Les Mills
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sun, 4 Aug 2019 01:26:17 -0700 (MST)

Hi AJ, 

In this ticket the customer is clearly talking about the digital release app and you did provide him the information. 

This ticket was supposed to be closed then and there however not only you have not closed the ticket, you have also not given the 48 hours closure TAT. Why? 

I have seen to many errors with your ticket's in the past few days. Could you please confirm what is going on? 

Regards, 
Pritish Nandi