Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 31 Jul 2019 05:25:53 -0700 (MST)

Hi All, 

PFB the SSBS Audits. 

Note- No Open Tickets found in Livesalesman Queue 

28 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55460 	Bharat 	7/28/2019 7:09 	7/28/2019 7:13 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
55461 	Bharat 	7/28/2019 7:41 	7/28/2019 7:44 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
55462 	Bharat 	7/28/2019 7:47 	7/28/2019 7:53 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
55463 	Bharat 	7/28/2019 8:00 	7/28/2019 8:03 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55464 	Bharat 	7/28/2019 8:00 	7/28/2019 8:04 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55465 	Bharat 	7/28/2019 8:00 	7/28/2019 8:04 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55466 	Bharat 	7/28/2019 8:01 	7/28/2019 8:10 	0:09:00 	Yes 	Yes 	NA 	Other 	On Hold 
55467 	Bharat 	7/28/2019 8:15 	7/28/2019 8:18 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55468 	Bharat 	7/28/2019 8:18 	7/28/2019 8:18 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55469 	Bharat 	7/28/2019 8:21 	7/28/2019 8:22 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55470 	Bharat 	7/28/2019 8:21 	7/28/2019 8:21 	0:00:00 	Yes 	Yes 	NA 	Other 	Pending 
55555 	Anush 	7/28/2019 16:30 	7/28/2019 16:34 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55556 	Anush 	7/28/2019 16:32 	7/28/2019 16:34 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55557 	Pritish 	7/28/2019 16:40 	7/28/2019 16:55 	0:15:00 	Yes 	Yes 	NA 	Other 	Open 
55558 	Pritish 	7/28/2019 16:39 	7/28/2019 16:39 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
55559 	Pritish 	7/28/2019 16:40 	7/28/2019 16:55 	0:15:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
55560 	Anush 	7/28/2019 16:45 	7/28/2019 16:53 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
55561 	Anush 	7/28/2019 16:47 	7/28/2019 16:52 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
55562 	Anush 	7/28/2019 18:50 	7/28/2019 19:12 	0:22:00 	Yes 	Yes 	NA 	Other 	Resolved 
55563 	Anush 	7/28/2019 18:52 	7/28/2019 19:13 	0:21:00 	Yes 	Yes 	NA 	Other 	Resolved 

29 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55643 	Bharat 	7/29/2019 16:45 	7/29/2019 16:47 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55644 	Bharat 	7/29/2019 16:54 	7/29/2019 16:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55645 	Bharat 	7/29/2019 17:05 	7/29/2019 17:06 	0:01:00 	Yes 	Yes 	NA 	Other 	On Hold 
55646 	Bharat 	7/29/2019 17:09 	7/29/2019 17:11 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55647 	Bharat 	7/29/2019 17:12 	7/29/2019 17:15 	0:03:00 	Yes 	No 	NA 	Other 	Open 
55648 	Bharat 	7/29/2019 17:15 	7/29/2019 17:16 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55649 	Bharat 	7/29/2019 18:24 	7/29/2019 18:26 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 

30 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55727 	Bharat 	7/30/2019 16:38 	7/30/2019 16:44 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
55728 	Bharat 	7/30/2019 16:43 	7/30/2019 16:47 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
55729 	Bharat 	7/30/2019 16:45 	7/30/2019 16:49 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55730 	Pritish 	7/30/2019 16:54 	7/30/2019 17:07 	0:13:00 	Yes 	Yes 	NA 	Other 	Open 
55731 	Pritish 	7/30/2019 16:58 	7/30/2019 17:08 	0:10:00 	Yes 	Yes 	NA 	Other 	Open 
55732 	Pritish 	7/30/2019 17:08 	7/30/2019 17:09 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55733 	Pritish 	7/30/2019 17:08 	7/30/2019 17:09 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55734 	Bharat 	7/30/2019 17:15 	7/30/2019 17:19 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
55735 		7/30/2019 18:11 	7/30/2019 18:14 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi