Subject: Chat Button not highlighted and also Offline Ticket Received
From: Pritish Nandi <[email-masked]>
To: Charles Neville - JayWay Travel <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 27 Jul 2019 06:46:04 -0700 (MST)

Hi Charles, 

Hope you are doing great! 

Just wanted to update you about a strange situation here. We are unable to see the Chat Button on the JW website. Also the link [ https://jaywaytravel.com/livechat/ | https://jaywaytravel.com/livechat/ ] is showing error and we are unable to submit lead. 

Also we just received a ticket even though we are online throughout. The website appearance is new. May I know if there you guys are doing any changes to the website? 

Please suggest. 

Regards, 
Pritish Nandi