Subject: Fwd: Prod Issue - BTM
From: Pritish Nandi <[email-masked]>
To: Varun Puri <[email-masked]>
Date: Sat, 27 Jul 2019 06:13:16 -0700 (MST)

From: "Charlotte Jansen" <[email-masked]> 
To: "lesmills" <[email-masked]> 
Sent: Thursday, 18 July, 2019 10:19:38 
Subject: FW: Prod Issue - BTM 

In case any support calls come through please let customers know that an update was applied which forced a re-download of Born To Move content. Thanks 

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [email-masked] 
tel | fax +64 9 366 9901 | www.lesmills.com 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

From: Paul Keary 
Sent: Thursday, 18 July 2019 4:31 PM 
To: Tom Cotter <[email-masked]>; Sam Aldred <[email-masked]> 
Cc: Charlotte Jansen <[email-masked]>; Natalie Buchan <[email-masked]> 
Subject: Prod Issue - BTM 

Hi there, 

Apologies, this seems to be the week for production issues. 

We were making a few category changes in Kaltura to accommodate Born To Move in their new structure. 

This inadvertently forced a redownload for BTM customers of approximately 20 videos. 

We have reverted the change back but unfortunately can’t stop the redownloads. There have been no support calls through but we will prep the support team in case any of the gyms have questions. 

It will only impact BTM customers so we don’t expect the issue to be very widespread. 

If you have any questions, please don’t hesitate to contact me 

Kind Regards 

Paul 

	

	

Paul Keary | Senior Project Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ]