Subject: Re: Pending ticket lesmills
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Tue, 23 Jul 2019 00:29:55 -0700 (MST)

Hi Deeksha, 

He is right as the ticket did come at 7:14AM IST on 22nd July and that could be the reason why he asked Anush to do it. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 09:04:54 
Subject: Fwd: Pending ticket lesmills 

Pritish, could you please verify the exact time when this ticket came in and let me know? Thanks 

Sent from my iPhone 

Begin forwarded message: 

From: Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] > 
Date: 23 July 2019 at 08:03:15 GMT+5:30 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >, ashish < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Pending ticket lesmills 

BQ_BEGIN

Hi Deeksha, 

As I have checked, this ticket came in at 7:14 am IST. And my shift timing was 10 pm - 7 am. 

Thanks, 
Ahmad 

From: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
To: "shakeel hajam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "ashish" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 22, 2019 12:47:14 PM 
Subject: Pending ticket lesmills 

Shakeel, 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2559 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2559 ] 

This ticket came at least 20-30 minutes (may be more) before you left then why is it that you left it to Anush instead of replying yourself? This is not acceptable. I have made it very clear to everyone that unless a ticket comes in 5-7 minutes before the shift ends, when you have absolutely no time to investigate and reply, no one will ever leave the ticket pending for the next shift to handle. You left it to Anush despite knowing how new he is on lesmills. He ofocurse wasn’t sure how to handle it and this is pending till now! 

Please see me when you come in today in the evening. 

Regards, 
Deeksha 

BQ_END