Subject: Re: Transcript of 22 Jul 2019 16:46:30. Operator: Bryan. Visitor: execuitiveoffice
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>, manager <[email-masked]>
Date: Mon, 22 Jul 2019 15:42:33 +0000

Hi Charles,

I am speaking with this agent right away. I am really sorry about this.

Regards,
Deeksha

From: Charles Neville <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 July 2019 at 9:08 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of 22 Jul 2019 16:46:30. Operator: Bryan. Visitor: execuitiveoffice

Hi,

How many times does it need to be pointed outs that we are JayWay Travel, not JayWay TravelS?

Please make this part of the most basic training.

Also, why is the operator addressing people as ‘mam’?

Short for ‘madam’? When Juan is a male name?

Just unacceptable.

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms<[email-masked]<mailto:[email-masked]>>
Date: Mon, 22 Jul 2019 at 15:54
Subject: Transcript of 22 Jul 2019 16:46:30. Operator: Bryan. Visitor: execuitiveoffice
To: <[email-masked]<mailto:[email-masked]>>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: execuitiveoffice

E-mail (optional): [email-masked]<mailto:[email-masked]>

        Bryan   Mon, 07/22/19 02:46:30 pm UTC

Hello! How may I help you?
Hello, welcome to jayway travels.
May I please help you to plan your upcoming vacation?

        execuitiveoffice        02:47:09 pm

my name is juan silvera from Rabobank USA
please do you book international flight?

        Bryan   02:47:49 pm

Thanks for confirming the details.
No juan. However we do assist the air ticket bookings.

        execuitiveoffice        02:49:15 pm

ooh you mean you can assist us to book our flights?

        Bryan   02:49:26 pm

No mam.
Unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance.As this is a requirement for visiting most of the countries we offer, we advise instead contacting a
tour company based in the country or countries you are looking to visit.
Sorry for the typo*
We don't provider the air ticket.

        execuitiveoffice        02:51:52 pm

that is why am consulting you because am coming to Poland for my vacation
do you have any flight agency you can recommend to us?

        Bryan   02:53:01 pm

No juan we don't have any kind of flight agency working with us.

        execuitiveoffice        02:53:15 pm

then we book other things from your end for the passengers coming to polland
please you can search for a reputable agency for us and send us their details

        Bryan   02:54:10 pm

We don't provide the assistance with air tickets. I'm really sorry for the inconvenience.
Please try to contact your local agency for the support.
It was nice talking to you. Have a great day, goodbye!

Bryan archived the chat
02:54:50 pm

Duration: 8m 20s
Chat started on: https://jaywaytravel.com/poland/krakow
Referrer: https://www.google.com/
Visitor geolocation: Lagos, Lagos, Nigeria / 105.112.11.228
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Charles Neville
Marketing Director
JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W www.jaywaytravel.com<http://www.jaywaytravel.com/>
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