Subject: Fwd: Transcript of 22 Jul 2019 16:46:30. Operator: Bryan. Visitor: execuitiveoffice
From: Charles Neville <[email-masked]>
To: LiveSalesman Escalation <[email-masked]>
Date: Mon, 22 Jul 2019 16:38:53 +0100

Hi,

How many times does it need to be pointed outs that we are JayWay Travel,
not JayWay TravelS?

Please make this part of the most basic training.

Also, why is the operator addressing people as ‘mam’?

Short for ‘madam’? When Juan is a male name?

Just unacceptable.

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]>
Date: Mon, 22 Jul 2019 at 15:54
Subject: Transcript of 22 Jul 2019 16:46:30. Operator: Bryan. Visitor:
execuitiveoffice
To: <[email-masked]>

Chat transcript

*Name:* execuitiveoffice

*E-mail (optional):* [email-masked]

  Bryan Mon, 07/22/19 02:46:30 pm UTC

Hello! How may I help you?
Hello, welcome to jayway travels.
May I please help you to plan your upcoming vacation?

  execuitiveoffice 02:47:09 pm

my name is juan silvera from Rabobank USA
please do you book international flight?

  Bryan 02:47:49 pm

Thanks for confirming the details.
No juan. However we do assist the air ticket bookings.

  execuitiveoffice 02:49:15 pm

ooh you mean you can assist us to book our flights?

  Bryan 02:49:26 pm

No mam.
Unfortunately as a US-based outbound tour operator sending guests to
Europe, we are not able to provide visa assistance.As this is a requirement
for visiting most of the countries we offer, we advise instead contacting a
tour company based in the country or countries you are looking to visit.
Sorry for the typo*
We don't provider the air ticket.

  execuitiveoffice 02:51:52 pm

that is why am consulting you because am coming to Poland for my vacation
do you have any flight agency you can recommend to us?

  Bryan 02:53:01 pm

No juan we don't have any kind of flight agency working with us.

  execuitiveoffice 02:53:15 pm

then we book other things from your end for the passengers coming to
polland
please you can search for a reputable agency for us and send us their
details

  Bryan 02:54:10 pm

We don't provide the assistance with air tickets. I'm really sorry for the
inconvenience.
Please try to contact your local agency for the support.
It was nice talking to you. Have a great day, goodbye!

Bryan archived the chat 02:54:50 pm

Duration: 8m 20s
Chat started on: https://jaywaytravel.com/poland/krakow
Referrer: https://www.google.com/
Visitor geolocation: Lagos, Lagos, Nigeria / 105.112.11.228
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Charles Neville
Marketing Director
JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]
W www.jaywaytravel.com
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