Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 18 Jul 2019 08:34:23 -0700 (MST)

Hi All, 

PFB the audits for 17th July 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54982 	Anush 	7/17/2019 16:38 	7/17/2019 16:43 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
54983 	Anush 	7/17/2019 16:48 	7/17/2019 16:55 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
54984 	Pritish 	7/17/2019 16:55 	7/17/2019 16:58 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54985 	Anush 	7/17/2019 16:56 	7/17/2019 16:58 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54986 	Pritish 	7/17/2019 17:18 	7/17/2019 17:36 	0:18:00 	Yes 	Yes 	NA 	Other 	Open 
54987 	Bharat 	7/17/2019 18:29 	7/17/2019 18:31 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54988 	AJ 	7/17/2019 19:47 	7/17/2019 19:57 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
54989 	AJ 	7/17/2019 19:50 	7/17/2019 19:50 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54990 	Bharat 	7/17/2019 20:05 	7/17/2019 20:05 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi