Subject: Re: Ticket Closure Procedure
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 18 Jul 2019 13:10:55 +0000

Thanks Pritish, please also enforce it internally. Please speak with all the team members and explain them how this is to be done. Any miss in this should be brought back to my attention. In the coming weekly call, lets make sure there are no complaint s on this aspect

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 18 July 2019 at 6:32 PM
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ticket Closure Procedure

Hi Charlotte,

Attached is the update Ticket closure procedure. I have added the 48 hours closure at first contact when we provide resolution.

Do let me know if you need anything else.

Regards,
Pritish

________________________________
From: "Charlotte Jansen" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "lesmills" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 July, 2019 08:00:19
Subject: RE: Ticket Closure Procedure

Yes, looks great, thanks Pritish, I’ll add this to Freshdesk now

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
tel | fax +64 9 366 9901 | www.lesmills.com
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 July 2019 12:36 AM
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Closure Procedure
Importance: High

Hi Charlotte,

Just to update you, we are following the attached procedure for ticket closure. Please let us know if you are okay with it or want us to amend anything.

Regards,
Pritish Nandi