Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 16 Jul 2019 01:04:30 -0700 (MST)

Hi All, 

Please find the audit report. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54864 	Anush 	7/15/2019 16:46 	7/15/2019 16:49 	0:03:00 	Yes 	Yes 	NA 	Other 	Pending for approval 
54865 	Anush 	7/15/2019 17:23 	7/15/2019 17:28 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
54866 	Pritish 	7/15/2019 17:47 	7/15/2019 17:52 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
54867 	Pritish 	7/15/2019 18:24 	7/15/2019 18:53 	0:29:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi