Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 14 Jul 2019 05:20:50 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

Note - No tickets were found opened under Livesalesman queue 

11 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54737 	Pritish 	7/11/2019 16:46 	7/11/2019 16:47 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54738 	Pritish 	7/11/2019 16:56 	7/11/2019 17:01 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54739 	Pritish 	7/11/2019 16:59 	7/11/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54740 	Pritish 	7/11/2019 17:00 	7/11/2019 17:00 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54741 	Pritish 	7/11/2019 17:02 	7/11/2019 17:03 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54742 	Pritish 	7/11/2019 19:07 	7/11/2019 19:18 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
54743 	Pritish 	7/11/2019 19:52 	7/11/2019 19:52 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 

12 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54744 	Bharat 	7/12/2019 0:18 	7/12/2019 0:19 	0:01:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54745 	Pritish 	7/12/2019 15:52 	7/12/2019 15:56 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54746 	Pritish 	7/12/2019 15:54 	7/12/2019 15:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54747 	Pritish 	7/12/2019 18:35 	7/12/2019 18:59 	0:24:00 	Yes 	Yes 	NA 	Other 	Resolved 

13 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54748 	Anush 	7/13/2019 8:41 	7/13/2019 8:46 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
54749 	Anush 	7/13/2019 10:56 	7/13/2019 11:07 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
54750 	Anush 	7/13/2019 10:57 	7/13/2019 11:08 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
54751 	Anush 	7/13/2019 12:27 	7/13/2019 12:30 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54752 	Pritish 	7/13/2019 16:59 	7/13/2019 17:08 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
54753 	Pritish 	7/13/2019 17:00 	7/13/2019 17:08 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
54754 	Pritish 	7/13/2019 17:04 	7/13/2019 17:13 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
54755 	Anush 	7/13/2019 17:04 	7/13/2019 17:13 	0:09:00 	Yes 	Yes 	NA 	Other 	On Hold 
54756 	Anush 	7/13/2019 17:51 	7/13/2019 18:02 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
54757 	Bharat 	7/13/2019 21:45 	7/13/2019 21:50 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi