Subject: Incorrect Follow Up - Les Mills
From: Pritish Nandi <[email-masked]>
To: bharat sharma <[email-masked]>
Cc: deeksha <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Sun, 14 Jul 2019 02:41:38 -0700 (MST)

Bharat, 

Why you are not including 48 hours closing information when doing follow ups? This has been discussed multiple times via email and physically however, I still do not see that implemented. 

Why is it so hard to understand? This is a simple procedure. Wherever we have shared the resolution with the customer we would need to include 48 hours closing information in our follow ups. 

Please speak to me on this. 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2522 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2522 ] - Already asked to contact CXM to check on entitlement. So you should have told customer that the ticket would be closed within next 48 hours. 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2531 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2531 ] - External screen error is always related to the setup. We have already asked him to check the setup, So you should have told customer that the ticket would be closed within next 48 hours. 

Regards, 
Pritish Nandi