Subject: Google Translation
From: Pritish Nandi <[email-masked]>
To: Nisha Panwar <[email-masked]>
Date: Sat, 13 Jul 2019 01:26:31 -0700 (MST)

Hi Kazuhiko, 

Thank you for reaching out to us. 

We are sorry to hear that you are facing login issues with the Scheduler. 

First of all please make sure you are using Google Chrome to login to the scheduler and not Internet Explorer. 

Could you please confirm if this is the first time you are trying to login? If yes then please use the username and temp password provided in the on-boarding email. 
Please review the link below - 

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084212 

If you have logged in before then please try to reset the password and login. Please review the link below for help - 

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password 

Also, please share your username and screenshot of the error message displayed when you are trying to login. 

Looking forward to hear from you soon. 

Regards,