Subject: Incorrect naming in SSBS tickets
From: Bharat Sharma <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Anush Saxena <[email-masked]>, Tushar Chauhan <[email-masked]>
Date: Fri, 12 Jul 2019 10:09:16 -0700 (MST)

Hi sir, 

Incorrect naming for ticket 54744. Initially it was from nada dairy for password reset and was done by AJ sir and by myself. 

Thank you 
Bharat 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, July 12, 2019 8:21:08 PM 
Subject: SSBS audits 

Hi All, 

PFB the SSBS audits. 

11th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54737 	Pritish 	7/11/2019 16:46 	7/11/2019 16:47 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54738 	Pritish 	7/11/2019 16:56 	7/11/2019 17:01 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54739 	Pritish 	7/11/2019 16:59 	7/11/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54740 	Pritish 	7/11/2019 17:00 	7/11/2019 17:00 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54741 	Pritish 	7/11/2019 17:02 	7/11/2019 17:03 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54742 	Pritish 	7/11/2019 19:07 	7/11/2019 19:18 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
54743 	Pritish 	7/11/2019 19:52 	7/11/2019 19:52 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 

12th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54744 	Pritish 	7/12/2019 0:18 	7/12/2019 0:19 	0:01:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54745 	Pritish 	7/12/2019 15:52 	7/12/2019 15:56 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54746 	Pritish 	7/12/2019 15:54 	7/12/2019 15:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi