Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 10 Jul 2019 09:22:35 -0700 (MST)

Hi Team, 

PFB the Les Mills Audit report. 

8th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2506 	Corrupt Download 	Yes 	this is done but they need to bring their ipad back online 	Tasuku 	NA 
2507 	User Error 	Yes 	NA 	Tasuku 	NA 
2508 	User Error 	Yes 	NA 	Tushar 	NA 
2509 	Corrupt Download 	Yes 	NA 	Tasuku 	NA 
2510 	LMOD 	Yes 	NA 	Pritish 	NA 

9th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2514 	Login issue 	Yes 	They've used the temporary password already, so it won't work. They need to login to the App with the new password. If they want to reset the password they should do this via the Scheduler and the password reset will go to this address: 	AJ 	NA 
2515 	Login issue 	Yes 	NA 	Bharat 	NA 
2516 	Billing Issue 	Yes 	NA 	Ahmad 	NA 

10th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2517 	Login Issue 	Yes 	NA 	Anush 	NA 
2518 	Error Message 	Yes 	NA 	Ahmad 	NA 
2519 	App update 	Yes 	NA 	Ahmad 	NA 
2520 	Plaback Issue 	Yes 	NA 	Ahmad 	NA 
2521 	Sync Issues 	Yes 	NA 	Ahmad 	NA 
2522 	Scheduling question 	No 	NA 	Bharat 	On demand would not have any drop down when scheduling them. It will play randomly. Also this has nothing to do with Entitlements. On demand would play any class which is available in on demand. They have more than 644+ videos in on demand. Now the scheduler is on stop shop for the customer to schedule on Demand classes. However they would not be able to select which program or class to play. The on demand class would play randomly which is available. 
2523 	Corrupt Download 	No 	NA 	Bharat 	Why did you not ask Charlotte if she has already removed the corrupt download because she has mentioned that the Virtual Entitlement would be updated in her notes? 
2524 	Corrupt Download 	Yes 	NA 	Tasuku 	NA 
2525 	Corrupt Download 	Yes 	NA 	Pritish 	NA 
2528 	Login Issue 	Yes 	NA 	Pritish 	NA 
2529 	Plaback Issue 	Yes 	NA 	Pritish 	NA 
2530 	Login Issue 	Yes 	NA 	Pritish 	NA 

Regards, 
Pritish Nandi