Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 10 Jul 2019 07:42:09 -0700 (MST)

Hi Team, 

PFB the SSBS audits. 

Note: No tickets were opened under Livesalesman Queue when checked today. 

@All- Again people are not filling the form when doing tickets. Please make sure it is filled without reminders. 

8th July - 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54555 	Ahmad 	7/8/2019 16:52 	7/8/2019 16:54 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54557 	Ahmad 	7/8/2019 17:07 	7/8/2019 17:08 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54558 	Ahmad 	7/8/2019 17:08 	7/8/2019 17:11 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54559 	Ahmad 	7/8/2019 17:44 	7/8/2019 17:48 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54560 	Ahmad 	7/8/2019 17:46 	7/8/2019 17:46 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54561 		7/8/2019 18:16 	7/8/2019 18:21 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54562 	Tushar 	7/9/2019 6:04 	7/9/2019 6:30 	0:26:00 	Yes 	Yes 	NA 	Other 	Open 
54563 	Tushar 	7/9/2019 6:05 	7/9/2019 6:31 	0:26:00 	Yes 	Yes 	NA 	Other 	Open 
54564 	Tushar 	7/9/2019 6:06 	7/9/2019 6:32 	0:26:00 	Yes 	Yes 	NA 	Other 	Resolved 

9th July- 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54620 		7/9/2019 16:40 	7/9/2019 16:46 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
54621 	Anush 	7/9/2019 16:44 	7/9/2019 16:47 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54622 		7/9/2019 16:49 	7/9/2019 16:58 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
54623 		7/9/2019 16:51 	7/9/2019 16:59 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
54624 	Anush 	7/9/2019 17:07 	7/9/2019 17:17 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
54625 	Anush 	7/9/2019 17:10 	7/9/2019 17:17 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
54626 	Anush 	7/9/2019 17:16 	7/9/2019 17:18 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54627 	Ashish 	7/9/2019 17:37 	7/9/2019 17:42 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
54628 		7/9/2019 17:51 	7/9/2019 17:52 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54629 	Bharat 	7/10/2019 2:02 	7/10/2019 2:20 	0:18:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54630 	AJ 	7/10/2019 3:24 	7/10/2019 3:32 	0:08:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 

Regards, 
Pritish Nandi