Subject: Re: Member from China
From: Lily Duan <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, ChuYuan Chan <[email-masked]>, LeeLing Teo <[email-masked]>
Date: Wed, 10 Jul 2019 15:34:36 +0800

Hi llma

   Thanks for your guide

    I have send email to client with instruction in Chinese and CC to you

   I will keep following  up in Zendesk after client replies

    BR
   Lily

On Wed, Jul 10, 2019 at 11:21 AM Ilma Afzal <[email-masked]> wrote:

> Hi Lily,
>
>
>
> Please always access our internal UTUTaxFree mailbox to send anything
> from: https://www.office.com/ <https://www.office.com/?auth=2>
>
>
>
> Email Address: [email-masked]
>
> Password: Singapore4tribe!
>
>
>
> Any time the customer replies, you will see the responses through ZenDesk.
> Just use the email to SEND the email to the customer in Chinese.
>
> Any issues, please feel free to call or email me.
>
>
>
>
>
> Best,
>
> Ilma
>
>
>
>
>
>
> *Ilma Afzal       *
>
> Head of Social & Customer Support (Global)
>
> HP:+65 87429640  [email-masked]
>
>
>
> *UTU *Pte Ltd
>
> 491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global
>
>
>
> Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes
> http://apple.co/2jeYV6Q
>
>
>
> This e-mail message may contain confidential or legally privileged
> information and is intended only for the use of the intended recipient(s).
> Any unauthorized disclosure, dissemination, distribution, copying or the
> taking of any action in reliance on the information herein is prohibited.
> E-mails are not secure and cannot be guaranteed to be error free as they
> can be intercepted, amended, or contain viruses. Anyone who communicates
> with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is
> not responsible for errors or omissions in this message and denies any
> responsibility for any damage arising from the use of e-mail. Any opinion
> and other statement contained in this message and any attachment are solely
> those of the author and do not necessarily represent those of the company.
>
>
>
>
>
>
>
>
>
> *From: *Lily Duan <[email-masked]>
> *Date: *Wednesday, 10 July 2019 at 11:17 AM
> *To: *Ilma Afzal <[email-masked]>
> *Cc: *Pritish Nandi <[email-masked]>, ChuYuan Chan
> <[email-masked]>, LeeLing Teo <[email-masked]>
> *Subject: *Re: Member from China
>
>
>
> Hi llma ,
>
>
>
>    This is my personal mailbox , i have no utu mailbox , so can i send
> email to customer with my personal mailbox?
>
>
>
>    BR
>
>   Lily
>
>
>
> On Wed, Jul 10, 2019 at 11:09 AM Ilma Afzal <[email-masked]> wrote:
>
> Hi Lily,
>
>
>
> Yes that would be great. Please keep me updated as to what the customer
> says.
>
>
>
> Best,
>
> Ilma
>
>
>
> *From: *Lily Duan <[email-masked]>
> *Date: *Wednesday, 10 July 2019 at 8:53 AM
> *To: *Ilma Afzal <[email-masked]>
> *Cc: *Pritish Nandi <[email-masked]>, ChuYuan Chan
> <[email-masked]>, LeeLing Teo <[email-masked]>
> *Subject: *Re: Member from China
>
>
>
> Hi Ilma
>
>
>
>      I can follow the scrip to send guide to customer , also will attach
> the screenshot of buttons on app
>
>
>
>     Please let me know if it's fine
>
>
>
>      BR
>
>    Lily
>
>
>
> On Tue, Jul 9, 2019 at 10:51 PM Ilma Afzal <[email-masked]> wrote:
>
> Hi Lily
>
>
>
> Thanks so much for calling the customer.
>
> Do you need us to draft out an email response in Chinese for you? It
> should be in the scripts already.
>
> Please let us know
>
> Happy to help you out on this.
>
>
>
> Best,
>
> Ilma
>
>
>
>
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
> ------------------------------
>
> *From:* Lily Duan <[email-masked]>
> *Sent:* Tuesday, July 9, 2019 8:56:02 PM
> *To:* Ilma Afzal
> *Cc:* Pritish Nandi; ChuYuan Chan; LeeLing Teo
> *Subject:* Re: Member from China
>
>
>
> Hi llma
>
>
>
>      I have called customer Miss Pan Ying, she is outside right now and
> not available to add payment channel now , request us to send an email to
> her with instruction guide , she will add it on app later
>
>
>
>     Please let me know if you have any qustions
>
>
>
>    BR
>
>   liLY
>
>
>
>
>
>
>
> On Tue, Jul 9, 2019 at 6:05 PM Ilma Afzal <[email-masked]> wrote:
>
> *TransactionId*
>
> *PERIOD*
>
> *MemberId*
>
> *Invoice n.*
>
> *Business Model*
>
> *Issuing Date*
>
> *CURRENT DATE*
>
> *Count Exit days *
>
> *Refund*
>
> *Country Of Residence Id*
>
> *CUSTOMS STAMP*
>
> *Phone Number*
>
> *email*
>
> *Tourist payment channel*
>
> 7597309114907214
>
> 201906
>
> XWNDYZ9UX
>
> UTU4
>
> B2BLegacy
>
> 13/6/19
>
>
>
>
>
>     18.91
>
> CHN
>
> OBTAINED
>
> +8613602509707
>
> [email-masked]
>
> No payment channel registered
>
>
>
> Hi Lily we will be calling you to discuss this member’s journey.
>
> We were given their information through our operations team and we need to
> contact them to add a payment channel to the app.
>
> Please standby for our next steps. We will call you.
>
>
>
> Best,
>
> Ilma
>
>
>
>
>
>
> *Ilma Afzal       *
>
> Head of Social & Customer Support (Global)
>
> HP:+65 87429640  [email-masked]
>
>
>
> *UTU *Pte Ltd
>
> 491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global
>
>
>
> Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes
> http://apple.co/2jeYV6Q
>
>
>
> This e-mail message may contain confidential or legally privileged
> information and is intended only for the use of the intended recipient(s).
> Any unauthorized disclosure, dissemination, distribution, copying or the
> taking of any action in reliance on the information herein is prohibited.
> E-mails are not secure and cannot be guaranteed to be error free as they
> can be intercepted, amended, or contain viruses. Anyone who communicates
> with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is
> not responsible for errors or omissions in this message and denies any
> responsibility for any damage arising from the use of e-mail. Any opinion
> and other statement contained in this message and any attachment are solely
> those of the author and do not necessarily represent those of the company.
>
>
>
>
>
>