Subject: Re: Member from China
From: Ilma Afzal <[email-masked]>
To: Lily Duan <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, ChuYuan Chan <[email-masked]>, LeeLing Teo <[email-masked]>
Date: Wed, 10 Jul 2019 03:21:49 +0000

Hi Lily,

Please always access our internal UTUTaxFree mailbox to send anything from: https://www.office.com/<https://www.office.com/?auth=2>

Email Address: [email-masked]

Password: Singapore4tribe!

Any time the customer replies, you will see the responses through ZenDesk. Just use the email to SEND the email to the customer in Chinese.
Any issues, please feel free to call or email me.

Best,
Ilma

[id:[email-masked]]
Ilma Afzal
Head of Social & Customer Support (Global)
HP:+65 87429640  [email-masked]

UTU Pte Ltd  
491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global<http://www.utu.global/>

Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes http://apple.co/2jeYV6Q

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

From: Lily Duan <[email-masked]>
Date: Wednesday, 10 July 2019 at 11:17 AM
To: Ilma Afzal <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, ChuYuan Chan <[email-masked]>, LeeLing Teo <[email-masked]>
Subject: Re: Member from China

Hi llma ,

   This is my personal mailbox , i have no utu mailbox , so can i send email to customer with my personal mailbox?

   BR
  Lily

On Wed, Jul 10, 2019 at 11:09 AM Ilma Afzal <[email-masked]> wrote:
Hi Lily,

Yes that would be great. Please keep me updated as to what the customer says.

Best,
Ilma

From: Lily Duan <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 July 2019 at 8:53 AM
To: Ilma Afzal <[email-masked]>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>, ChuYuan Chan <[email-masked]>, LeeLing Teo <[email-masked]>
Subject: Re: Member from China

Hi Ilma

     I can follow the scrip to send guide to customer , also will attach the screenshot of buttons on app

    Please let me know if it's fine

     BR
   Lily

On Tue, Jul 9, 2019 at 10:51 PM Ilma Afzal <[email-masked]> wrote:
Hi Lily

Thanks so much for calling the customer.
Do you need us to draft out an email response in Chinese for you? It should be in the scripts already.
Please let us know
Happy to help you out on this.

Best,
Ilma

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Lily Duan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 9, 2019 8:56:02 PM
To: Ilma Afzal
Cc: Pritish Nandi; ChuYuan Chan; LeeLing Teo
Subject: Re: Member from China

Hi llma

     I have called customer Miss Pan Ying, she is outside right now and not available to add payment channel now , request us to send an email to her with instruction guide , she will add it on app later

    Please let me know if you have any qustions

   BR
  liLY

On Tue, Jul 9, 2019 at 6:05 PM Ilma Afzal <[email-masked]> wrote:
TransactionId
PERIOD
MemberId
Invoice n.
Business Model
Issuing Date
CURRENT DATE
Count Exit days
Refund
Country Of Residence Id
CUSTOMS STAMP
Phone Number
email
Tourist payment channel
7597309114907214
201906
XWNDYZ9UX
UTU4
B2BLegacy
13/6/19

    18.91
CHN
OBTAINED
+8613602509707
[email-masked]<mailto:[email-masked]>
No payment channel registered

Hi Lily we will be calling you to discuss this member’s journey.
We were given their information through our operations team and we need to contact them to add a payment channel to the app.
Please standby for our next steps. We will call you.

Best,
Ilma

[id:[email-masked]]
Ilma Afzal
Head of Social & Customer Support (Global)
HP:+65 87429640  [email-masked]

UTU Pte Ltd  
491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global<http://www.utu.global/>

Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes http://apple.co/2jeYV6Q

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.