Subject: Re: Member from China
From: Lily Duan <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, ChuYuan Chan <[email-masked]>, LeeLing Teo <[email-masked]>
Date: Wed, 10 Jul 2019 08:53:33 +0800

Hi Ilma

     I can follow the scrip to send guide to customer , also will attach
the screenshot of buttons on app

    Please let me know if it's fine

     BR
   Lily

On Tue, Jul 9, 2019 at 10:51 PM Ilma Afzal <[email-masked]> wrote:

> Hi Lily
>
> Thanks so much for calling the customer.
> Do you need us to draft out an email response in Chinese for you? It
> should be in the scripts already.
> Please let us know
> Happy to help you out on this.
>
> Best,
> Ilma
>
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
> ------------------------------
> *From:* Lily Duan <[email-masked]>
> *Sent:* Tuesday, July 9, 2019 8:56:02 PM
> *To:* Ilma Afzal
> *Cc:* Pritish Nandi; ChuYuan Chan; LeeLing Teo
> *Subject:* Re: Member from China
>
> Hi llma
>
>      I have called customer Miss Pan Ying, she is outside right now and
> not available to add payment channel now , request us to send an email to
> her with instruction guide , she will add it on app later
>
>     Please let me know if you have any qustions
>
>    BR
>   liLY
>
>
>
> On Tue, Jul 9, 2019 at 6:05 PM Ilma Afzal <[email-masked]> wrote:
>
>> *TransactionId*
>>
>> *PERIOD*
>>
>> *MemberId*
>>
>> *Invoice n.*
>>
>> *Business Model*
>>
>> *Issuing Date*
>>
>> *CURRENT DATE*
>>
>> *Count Exit days *
>>
>> *Refund*
>>
>> *Country Of Residence Id*
>>
>> *CUSTOMS STAMP*
>>
>> *Phone Number*
>>
>> *email*
>>
>> *Tourist payment channel*
>>
>> 7597309114907214
>>
>> 201906
>>
>> XWNDYZ9UX
>>
>> UTU4
>>
>> B2BLegacy
>>
>> 13/6/19
>>
>>
>>
>>
>>
>>     18.91
>>
>> CHN
>>
>> OBTAINED
>>
>> +8613602509707
>>
>> [email-masked]
>>
>> No payment channel registered
>>
>>
>>
>> Hi Lily we will be calling you to discuss this member’s journey.
>>
>> We were given their information through our operations team and we need
>> to contact them to add a payment channel to the app.
>>
>> Please standby for our next steps. We will call you.
>>
>>
>>
>> Best,
>>
>> Ilma
>>
>>
>>
>>
>>
>>
>> *Ilma Afzal       *
>>
>> Head of Social & Customer Support (Global)
>>
>> HP:+65 87429640  [email-masked]
>>
>>
>>
>> *UTU *Pte Ltd
>>
>> 491B River Valley Road #04-02 Valley Point Singapore 248373
>> www.utu.global
>>
>>
>>
>> Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes
>> http://apple.co/2jeYV6Q
>>
>>
>>
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>> Any unauthorized disclosure, dissemination, distribution, copying or the
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>> those of the author and do not necessarily represent those of the company.
>>
>>
>>
>>
>>
>