Subject: Re: Helpdesk In other Language
From: Zendesk Support <[email-masked]>
To: Chris <[email-masked]>
Date: Thu, 04 Jul 2019 15:04:29 +0000

##- Please type your reply above this line -##

This is an automated email from the Zendesk Support Team regarding ticket #4658522

---

Hi Chris,

We contacted you a few days ago to see if you had a chance to review the latest update from , the Customer Advocate assigned to your support request.  

---------------------------------------
Hi Chris,

Thank you for contacting Zendesk Support Advocacy.

Unfortunately, per our Master Subscription Agreement, Support is limited to Agents of accounts.

Since you are not listed as an account member of **https://ututaxfreehelp.zendesk.com** with the email address [email-masked]**, I recommend having an administrator on the account reach out to us directly by emailing us from an email address we have on file.

If this is in error, and you are indeed an agent on the account, please accept my apologies, and understand that these measures are for the security of your account. To continue with this ticket, please first update your agent profile in your Support account with [email-masked] as a secondary email address. Then update the ticket here.

Best,

**Evan Mc Givern**

| _Customer Advocate_ | Tier 1 | **Dublin** |
[email-masked] |

![](https://p3.zdassets.com/hc/theme_assets/1379598/115000025485/zd.png)
---------------------------------------

We haven’t heard back so we’ll solve the ticket for the time being. 

We hope you resolved the issue successfully, but, if this isn't the case, simply reply to this email within the next few days and your ticket will reopen again automatically.

Thanks!

Zendesk Support

--------------------------------
This email is a service from Zendesk Support.

[7OW0X2-2DD2]