Subject: Fwd: HFL Update from Dr. Sam
From: Pritish Nandi <[email-masked]>
To: tushar chauhan <[email-masked]>
Date: Tue, 2 Jul 2019 01:46:09 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Tushar Bhatt" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, 2 July, 2019 14:15:39 
Subject: HFL Update from Dr. Sam 

Hi All 

As you know we have customers complaining about the new AV they are using and that is causing them some issues. I have got an update from Dr. Sam on how to deal with this situations. PFB the drafted response he sent. 

Please use the below when dealing with these customer. If they force to return the product then please sent return instructions as per the process. However, we should push back if it is a first attempt. 

"The original formula has only changed once in the past 4 years. Once we removed Yohimbine and the feedback from users is that it was much better with it, so we then put it back in. The newest formula is also a little bit more potent with higher concentration extracts. 

So, maybe your previous formula you had tried was without the yohimbine and then you tried it with. Do you have the previous batch number for the product? 

If not, please just lower the dose because the product is a little bit stronger. Then, as your body starts to get used to the higher testosterone levels, you can then slowly increase the dose by 1 pill and so forth. 

This is honestly our best selling product now. Please continue using it. Let me know how else I can better assist you." 

Regards, 
Pritish Nandi