Subject: Re: SSBS Audits - 1st July 2019
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 2 Jul 2019 00:19:54 -0700 (MST)

Hi All, 

PFB the complete audits for 1st July 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54237 	Anush 	7/1/2019 16:58 	7/1/2019 17:00 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54238 	Pritish 	7/1/2019 17:02 	7/1/2019 17:05 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Closed 
54239 	Anush 	7/1/2019 17:20 	7/1/2019 17:22 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54240 	Anush 	7/1/2019 17:21 	7/1/2019 17:25 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54241 	Anush 	7/1/2019 17:23 	7/1/2019 17:26 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54242 	Anush 	7/1/2019 17:24 	7/1/2019 17:27 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54243 	Anush 	7/1/2019 17:26 	7/1/2019 17:27 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54244 	Anush 	7/1/2019 17:42 	7/1/2019 17:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54245 	Pritish 	7/1/2019 18:41 	7/1/2019 19:03 	0:22:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54246 	Bharat 	7/1/2019 19:56 	7/1/2019 20:02 	0:06:00 	Yes 	Yes 	NA 	Other 	On Hold 
54247 	Bharat 	7/1/2019 19:59 	7/1/2019 20:03 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
54248 	AJ 	7/1/2019 20:15 	7/1/2019 20:20 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
54249 	AJ 	7/1/2019 22:47 	7/1/2019 22:56 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
54250 	Bharat 	7/1/2019 22:55 	7/1/2019 23:01 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, 1 July, 2019 21:48:02 
Subject: SSBS Audits - 1st July 2019 

Hi All, 

PFB SSBS audits for 1st July 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54237 	Anush 	7/1/2019 16:58 	7/1/2019 17:00 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54238 	Pritish 	7/1/2019 17:02 	7/1/2019 17:05 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Closed 
54239 	Anush 	7/1/2019 17:20 	7/1/2019 17:22 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54240 	Anush 	7/1/2019 17:21 	7/1/2019 17:25 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54241 	Anush 	7/1/2019 17:23 	7/1/2019 17:26 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54242 	Anush 	7/1/2019 17:24 	7/1/2019 17:27 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54243 	Anush 	7/1/2019 17:26 	7/1/2019 17:27 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54244 	Anush 	7/1/2019 17:42 	7/1/2019 17:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54245 	Pritish 	7/1/2019 18:41 	7/1/2019 19:03 	0:22:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 

Regards, 
Pritish Nandi