Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Sarthak Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 1 Jul 2019 09:15:25 -0700 (MST)

Hi All, 

PFB the Les Mills Audit report. 

30th June 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2468 	Login Issue 	Yes 	NA 	Ahmad 	NA 
2469 	Corrupt Download 	Yes 	this has been removed 	AJ 	NA 
2470 	Release Issue 	Yes 	TRIP 8, 9 and 11 do not exist. Release numbers can be found under 'Troubleshooting' > 'Audio and subtitle options per release' 	Pritish 	NA 
2472 	Invalid 	Yes 	NA 	Tushar 	Customer did not provide all the information in the webform. They only selected that they need technical help. They seemed to be a LMOD customer as they did not provide issue and username. Please speak to so that I can make you understand how to figure this out. 

1st July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2474 	Access Code 	Yes 	NA 	Pritish/Anush 	NA 
2475 	Scheduler Issue 	Yes 	NA 	Tushar 	NA 
2476 	Playback Issue 	Yes 	NA 	Pritish 	NA 
2477 	Login Issue 	Yes 	NA 	Pritish 	NA 
2478 	Login Issue 	Yes 	NA 	Pritish 	NA 
2479 	Automation 	Yes 	NA 	Pritish 	NA 

Regards, 
Pritish Nandi