Subject: German Translation Required
From: Pritish Nandi <[email-masked]>
To: Tanu Tomar <[email-masked]>
Date: Mon, 1 Jul 2019 07:39:31 -0700 (MST)

Thank you for your call today. 

We are sorry to hear about the issues you were facing with BodyPump and BodyBalance Classes. As you stated that the classes are stopping 5 mins before the ending for both the programs. 

We have found high number of pause event in our backend for the classes you are playing which is resulting the classes to end soon without playing it completely. This is because the time slot in which the class is assigned is getting completed and the next scheduled class is about to start. Please avoid pausing classes so that it can play till the end. 

Could you please ask your staff or the customers to not to pause the classes when they are playing as everytime they pause a class the class would result in ending before the scheduled time. 

Hope this helps. Do let us know if you need assistance with anything else. 

Regards,