Subject: Re: UTU Tax Free Help - Your ticket has been closed
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Thu, 27 Jun 2019 00:36:20 -0700 (MST)

Hi Ilma, 

Found the problem. For testing purpose the timer was set for 1 hour for closure of the tickets. I have changed it to 48 hours now. You can raise a new ticket to test it through. It will work now as expected. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Ilma Afzal" <[email-masked]> 
Sent: Thursday, 27 June, 2019 12:58:47 
Subject: Re: UTU Tax Free Help - Your ticket has been closed 

Hi Ilma, 

Checking on this. Will update you shortly. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, 27 June, 2019 08:22:28 
Subject: FW: UTU Tax Free Help - Your ticket has been closed 

Hi pritish, is the email below a test? 

Let me know 

As it has not been 48 hours 

Best, 

Ilma 

From: UTU Global <[email-masked]> 
Reply-To: UTU Global <[email-masked]> 
Date: Wednesday, 26 June 2019 at 8:03 PM 
To: Ilma Afzal <[email-masked]> 
Subject: UTU Tax Free Help - Your ticket has been closed 

##- Please type your reply above this line -## 

Hi there Ilma! 

This email is to update you that your ticket has been closed as we have not heard back from you.If your issue is resolved then that is a great news. However, If you still need further assistance with anything else then, please do write in to us anytime. 

Yours Sincerely, 
The UTU Team 

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