Subject: Translation Requested
From: Pritish Nandi <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Date: Wed, 26 Jun 2019 04:11:05 -0700 (MST)

Hi Tomonori, 

We are still unable to understand your query. 

Which email are you referring here? Is the the email with the username and password? If yes, then please note that we do not provide username and password. The customer will receive the username from the on boarding email and the password would depend if they are trying to log in for the first time or if they have already logged in before. 

If they are logging in for the first time then they will need to use the temporary password sent on their on boarding email. If they have already logged in with the temp password and changed it then they would need to login using the new password. 

Please make sure they are using a Google Chrome to login to the scheduler and not internet explorer. As Google Chrome is the Optimzed browser for the Scheduler. 

If it is something else, then please explain it briefly about the issue and the support you are looking from us. 

Looking forward to receive a reply from you soon.