Subject: Re: Email forwarding to ZenDesk
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: saurabh <[email-masked]>, Norman How <[email-masked]>, LeeLing Teo <[email-masked]>
Date: Wed, 26 Jun 2019 00:49:34 -0700 (MST)

Hi Ilma, 

Yes that is true. It because one trigger is for Brand Query and One is for normal customer query as per the doc file you have sent. I have deactivated the Brand Trigger for now. 

Please try now. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Norman How" <[email-masked]>, "LeeLing Teo" <[email-masked]> 
Sent: Wednesday, 26 June, 2019 13:05:05 
Subject: Email forwarding to ZenDesk 

Hi Saurabh & Pritish, 

Just so you know, the email address [ mailto:[email-masked] | [email-masked] ] is now successfully forwarding to the ZenDesk…however, I received 2 emails in response, instead of 1 (please see attached). I think perhaps this is a trigger issue? 

Could you let me know? 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

Download UTU on GooglePlay [ http://bit.ly/2jzu30k | http://bit.ly/2jzu30k ] or iTunes [ http://apple.co/2jeYV6Q | http://apple.co/2jeYV6Q ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.