Subject: UTU Test
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 26 Jun 2019 02:18:00 +0000

Hi Pritish,

UTU will be doing a full test with agents on Friday. You need to speak with lily and do mock test.

You need to make sure:

  1.  They greet the customer very professionally
  2.  They follow proper hold and greeting procedure
  3.  They remember all the scripts in English and Chinese
  4.  They know all processes and procedures
  5.  They can create tickets on Zendesk, they know how to search for tickets on Zendesk, leave notes etc.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203