Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 23 Jun 2019 01:32:20 -0700 (MST)

Hi All, 

Please find the audits for SSBS. 

@Team - People are still not filling the form on who did the tickets. This is not acceptable and you need to fill the details everytime you do a ticket. I would not know who completed the ticket without you filling the form. 

Note- Checked open tickets under Manager Livesalesman and was unable to find any. 

21st June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53802 	Tushar 	6/21/2019 12:47 	6/21/2019 12:52 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
53803 	Tushar 	6/21/2019 13:04 	6/21/2019 13:04 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
53804 	Tushar 	6/21/2019 18:36 	6/21/2019 18:41 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
53805 	Tushar 	6/21/2019 18:42 	6/21/2019 18:42 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

22nd June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53806 	AJ 	6/22/2019 1:55 	6/22/2019 1:57 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
53807 	Anush 	6/22/2019 9:33 	6/22/2019 9:36 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
53808 	Ahmad 	6/22/2019 10:52 	6/22/2019 10:56 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53809 	Ahmad 	6/22/2019 10:59 	6/22/2019 11:00 	0:01:00 	Yes 	Yes 	NA 	Manager Livesalesman 	Closed 
53810 	Ahmad 	6/22/2019 12:22 	6/22/2019 12:23 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
53811 	Ahmad 	6/22/2019 15:11 	6/22/2019 15:12 	0:01:00 	Yes 	Yes 	NA 	Manager Livesalesman 	Resolved 
53812 	Anush 	6/22/2019 15:39 	6/22/2019 15:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53813 	Anush 	6/22/2019 15:59 	6/22/2019 16:18 	0:19:00 	Yes 	Yes 	NA 	Other 	Oh Hold 
53814 		6/22/2019 16:42 	6/22/2019 16:50 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
53815 		6/22/2019 16:53 	6/22/2019 16:55 	0:02:00 	Yes 	Yes 	NA 	Other 	Closed 
53816 	Anush 	6/22/2019 17:00 	6/22/2019 17:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
53817 		6/22/2019 17:09 	6/22/2019 17:13 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53818 	Bharat 	6/22/2019 19:03 	6/22/2019 19:38 	0:35:00 	No 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi