Subject: Re: LM ticket 2400
From: Deeksha Dadu <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 19 Jun 2019 18:02:16 +0000

I am not sure, can check with Pritish tomorrow, is there a way to assign it to someone else or may be change the status so that it doesn’t violate SLA?

Sent from my iPhone

On 19 Jun 2019, at 23:27, Arjun Hurry <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

FYI, ticket 2400 is showing a response due, but this was an internal email between customers and not directed at us. Is there a method to handle this where is doesn't trip the SLA timer?

Screenshot attached.

Thank you,
AJ
<Ticket 2400.PNG>