Subject: Re: SSBS Ticket Violation
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 19 Jun 2019 00:40:36 -0700 (MST)

Please ignore this email. As it was sent incomplete. 

Apologies. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Zarif Khan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 13:09:51 
Subject: SSBS Ticket Violation 

Team, 

We are constantly getting escalations from client on Ticket Violations. Along with the 30 mins SLA violation the client is also looking at the due date of the tickets. For them if the ticket is not resolved within the due date assigned to the ticket is marked as SLA violation 

So going forward you should be checking 

Regards, 
Pritish Nandi