Subject: Re: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 19 Jun 2019 00:19:47 -0700 (MST)

Hi Deeksha, 

Some people are not filling the form from the past couple of days. This was reiterated to them again. 

53490 - As per the roster it was handled by Anush. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi (LSM)" <[email-masked]> 
Cc: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Zarif Khan" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 11:22:00 
Subject: Re: SSBS Audits 

AJ, why was the SLA violates on 53481? 

Ashish/ pritish: who is responsible for 53490? Why are the names of the agents missing? 

Sent from my iPhone 

On 16 Jun 2019, at 16:17, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi All, 

PFB the SSBS audits report. 

13th June 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
	53418 		6/13/2019 0:23 	6/13/2019 0:48 	0:25:00 	Yes 	Yes 	
	53478 		6/13/2019 17:12 	6/13/2019 17:16 	0:04:00 	Yes 	Yes 	
	53479 		6/13/2019 17:50 	6/13/2019 18:16 	0:26:00 	Yes 	Yes 	
	53480 		6/13/2019 18:57 	6/13/2019 18:59 	0:02:00 	Yes 	Yes 	
	53481 	AJ 	6/13/2019 18:59 	6/13/2019 19:41 	0:42:00 	No 	Yes 	
	53482 		6/13/2019 19:39 	6/13/2019 19:43 	0:04:00 	Yes 	Yes 	
	53483 		6/13/2019 19:49 	6/13/2019 19:53 	0:04:00 	Yes 	Yes 	

14th June 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
	53484 		6/14/2019 7:17 	6/14/2019 7:36 	0:19:00 	Yes 	Yes 	
	53485 		6/14/2019 9:40 	6/14/2019 9:47 	0:07:00 	Yes 	Yes 	
	53486 		6/14/2019 14:38 	6/14/2019 15:05 	0:27:00 	Yes 	Yes 	
	53487 		6/14/2019 15:11 	6/14/2019 15:17 	0:06:00 	Yes 	Yes 	
	53488 		6/14/2019 16:50 	6/14/2019 16:55 	0:05:00 	Yes 	Yes 	
	53489 		6/14/2019 18:54 	6/14/2019 18:55 	0:01:00 	Yes 	Yes 	

15th June 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
	53490 		6/15/2019 6:24 	6/15/2019 7:07 	0:43:00 	No 	Yes 	
	53491 		6/15/2019 10:58 	6/15/2019 11:04 	0:06:00 	Yes 	Yes 	
	53492 		6/15/2019 11:58 	6/15/2019 11:59 	0:01:00 	Yes 	Yes 	
	53493 		6/15/2019 13:14 	6/15/2019 13:32 	0:18:00 	Yes 	Yes 	
	53494 		6/15/2019 15:15 	6/15/2019 15:34 	0:19:00 	Yes 	Yes 	
	53495 		6/15/2019 16:31 	6/15/2019 16:38 	0:07:00 	Yes 	Yes 	
	53496 		6/15/2019 16:38 	6/15/2019 16:39 	0:01:00 	Yes 	Yes 	
	53497 		6/15/2019 16:41 	6/15/2019 16:41 	0:00:00 	Yes 	Yes 	
	53498 		6/15/2019 16:50 	6/15/2019 17:15 	0:25:00 	Yes 	Yes 	
	53499 		6/15/2019 17:00 	6/15/2019 17:16 	0:16:00 	Yes 	Yes 	
	53500 		6/15/2019 18:36 	6/15/2019 18:45 	0:09:00 	Yes 	Yes 	
	53501 		6/15/2019 18:40 	6/15/2019 18:47 	0:07:00 	Yes 	Yes 	
	53502 		6/15/2019 18:41 	6/15/2019 18:48 	0:07:00 	Yes 	Yes 	
	53503 		6/15/2019 19:38 	6/15/2019 19:55 	0:17:00 	Yes 	Yes 	

Regards, 
Pritish Nandi