Subject: Re: Fitbox Customer- Les Mills - Clarification Required
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 17 Jun 2019 08:52:17 +0000

Just saw Bharat’s answer. The first part of the answer seems just about right. We don’t really need to know what Fitbox is and how we use it in lesmills. We can just redirect them as he did.

Hi Steph,
​
Thanks for your reply.
​
I'm really sorry for the inconvenience you're facing right now. As we advise you to please contact your Regional Consultant for the FitboxVirtual or the officer who registered you and they should be able to assist you further with your concerns. I'm sorry but this this support is only for the Les Mills Virtual App which runs on the iPad Pro.

However for your query with the Body Pump class could you please elaborate the issue you had with the Body pump release no.106 and could you please confirm the duration of the effected class.

We look forward to hear from you. Please do let us know how it goes

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2393

Regards,
Bharat
Customer Services
Les Mills Virtual App

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 June 2019 at 12:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fitbox Customer- Les Mills - Clarification Required

Hi Deeksha,

If you can please ask Charlotte to provide further information on-

1.What is a fitbox and how are they using Les Mills?

2. Where should we redirect these customers in case if they come to helpdesk?

Ar article explaining these details would be great!

Regards,
Pritish Nandi