Subject: Re: Zendesk Setup
From: Ilma Afzal <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 17 Jun 2019 02:32:02 +0000

Hi Saurabh & Team,

Hope you’re well. May we please get on a call today at everyone’s convenience to discuss the updates?
Thanks so much,

Best,
Ilma

From: Pritish Nandi <[email-masked]>
Date: Tuesday, 11 June 2019 at 5:19 PM
To: Ilma Afzal <[email-masked]>
Subject: Re: Zendesk Setup

Hi Ilma,

Could you please let add me as admin on the domain which you have created already. Unfortunately we have been advised to create a new domain so that is the reason you see that new domain created.

However we have scrapped that for now and will be using the actual domain which you have created "ututaxfreehelp.zendesk.com".

Once you add my email as admin I would be able to create the automation and Triggers.  Sorry for the confusion earlier.

Also I have sent you a Skype request. Let me know if you received it. It would make life easy :)

Sorry for the confusion

Regards,
Pritish

________________________________
From: "Ilma Afzal" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Sent: Tuesday, 11 June, 2019 14:24:50
Subject: Re: Zendesk Setup

Hi Pritish,

No worries and thanks for the update. Look forward to hearing from you. I’ve forwarded your form to the team to review and I’ll get back to you at the soonest.

Best,
Ilma

[id:[email-masked]]
Ilma Afzal
Head of Social & Customer Support (Global)
HP:+65 87429640  [email-masked]

UTU Pte Ltd  
491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global<http://www.utu.global/>

Download UTU on GooglePlay http://bit.ly/2jzu30k or iTunes http://apple.co/2jeYV6Q

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

From: Pritish Nandi <[email-masked]>
Date: Tuesday, 11 June 2019 at 4:50 PM
To: Ilma Afzal <[email-masked]>
Subject: Re: Zendesk Setup

Hi Ilma,

Unfortunately I was not been given any inputs on that. Also was unable to discuss this with Saurabh as he is travelling. Let me change this and setup the correct one. I'll update you once this is done.

Also please check the Webform for where customers can send their queries from. Please review and let me know if you need any changes to this.

https://form.jotform.me/91603440815452

Regards,
Pritish

________________________________
From: "Ilma Afzal" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Sent: Tuesday, 11 June, 2019 07:07:20
Subject: Re: Zendesk Setup

Hi Pritish

Please do Skype me – I am a bit confused as to why we are not using the account I set up initially?
Your portal now states: [email-masked]<mailto:[email-masked]>

We already have a rewards support portal in Thailand and so this was supposed to be the following for Tax Free:

ZenDesk setup:

UTU Tax Free

Domain: ututaxfreehelp.zendesk.com

Support email: [email-masked]

Talk number: +1 (510) 822-7836

Can you possibly call me ASAP
Thanks!

Best,
Ilma

From: Pritish Nandi <[email-masked]>
Date: Monday, 10 June 2019 at 7:20 PM
To: Ilma Afzal <[email-masked]>
Subject: Zendesk Setup

Hi Illma,

Hope you are doing well.

We have setup the Zendesk Support portal for emails. Also, user accounts has been created for the same (All users should have received a verification link which would help them setup a new password for the account).

Few things where I would need your help.

Do you want to convert all emails sent to [email-masked] as tickets in Zendesk? If yes then you would need to login to this email account and add forwarding to email address "[email-masked]"

[https://files.slack.com/files-pri/TB3GCJ0N9-FK2NM5B5G/image.png]

Also, could you please share your Skype ID as it will be easier to update you.

Regards,
Pritish Nandi
Livesalesman