Subject: Fwd: UTU Support (Livesalesman/ZenDesk Setup)
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Date: Fri, 7 Jun 2019 01:37:36 -0700 (MST)

From: "Ilma Afzal" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Stephanie Yeo" <[email-masked]>, "Sanjay Chinchwade" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "LeeLing Teo" <[email-masked]>, "Norman How" <[email-masked]>, "Gianluca Florio" <[email-masked]> 
Sent: Friday, 7 June, 2019 13:38:04 
Subject: UTU Support (Livesalesman/ZenDesk Setup) 

Hi Saurabh, 

Thanks for your time. 

As discussed, we’re providing you with all details (please see attached) in regards to the full ZenDesk setup which will take: 

    * 7 Days for your team to set up fully 
    * Please include all agent licenses & send us the PR accordingly 
    * Scripts/Self service q’s will be sorted through & curated by your team and ours 
    * Catch-up call is scheduled for this Monday 10 th June (please keep me posted on the time and I’ll send you a meeting invitation) 
    * As discussed in today’s call, the details needed for the dynamic capture form (only for consumers) have been provided to you and you will be creating that on JotForm as well. On next week’s call, I’ll have Norman & Steph sit in just to approve it/give feedback. 
    * We have also attached the customer service manual (a first version for you to browse through as we prepare both the app & Plus portal training). 
    * Closer to launch we will be conducting mock calls/customer inquiries to wrap up different scenarios with the Agents. 
    * I will be conducting training with the Milan-based Russian agents in the coming week (TBC on dates) 

Please let me know if there’s anything else you need. 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

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