Subject: Les Mills Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Sarthak Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 6 Jun 2019 09:28:22 -0700 (MST)

Hi All, 

PFB the Les Mills Audit report. 

4th June 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2362 	Unable to reset password 	Yes 	NA 	Tasuku 	NA 
2364 	Corrupt Download 	No 	NA 	Pritish 	Should have given more attention when adding note as by mistake I have mistyped the release number which resulted in removal of other program. Apologized to the customer and re-escalated to Charlotte to remove the correct class. 

5th June 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2362 	Unable to reset password 	Yes 	NA 	Tasuku 	NA 

6th June 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2366 	Other functionality 	Yes 	The scheduler must be accessed from a desktop computer, it is not advised to schedule classes on the iPad. This way the schedule can be accessed and updated anywhere 	Pritish 	NA 
2367 	Automation Issue 	Yes 	For Automation issues they're best to contact their AV provider, thanks 	Pritish 	NA 
2368 	First Time login 	No 	This is the wrong link AJ, all you needed to do was send the password and the 'what are the steps to activate my account for the first time' link. 

Please review the on-boarding process steps, thanks 	AJ 	Did not send the correct signup link and also did not send the solution link of activating account for the first time. 
2369 	Corrupt download 	Yes 	NA 	Bharat 	NA 
2370 	Playback issue 	Yes 	NA 	Pritish 	NA 

Regards, 
Pritish Nandi