Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 6 Jun 2019 08:59:04 -0700 (MST)

Hi All, 

PFB the SSBS audit report. 

4th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53172 	Ahmad 	6/4/2019 8:00 	6/4/2019 8:04 	0:04:00 	Yes 	Yes 	
53173 	Ahmad 	6/4/2019 10:22 	6/4/2019 10:25 	0:03:00 	Yes 	Yes 	
53174 	Anush 	6/4/2019 10:34 	6/4/2019 10:36 	0:02:00 	Yes 	Yes 	
53175 	Anush 	6/4/2019 10:35 	6/4/2019 10:38 	0:03:00 	Yes 	Yes 	
53176 	Anush 	6/4/2019 10:38 	6/4/2019 10:42 	0:04:00 	Yes 	Yes 	
53177 	Ahmad 	6/4/2019 10:47 	6/4/2019 10:50 	0:03:00 	Yes 	Yes 	
53178 	AJ 	6/4/2019 14:12 	6/4/2019 14:25 	0:13:00 	Yes 	Yes 	
53179 	AJ 	6/4/2019 21:32 	6/4/2019 21:40 	0:08:00 	Yes 	Yes 	
53180 	AJ 	6/4/2019 23:37 	6/4/2019 23:48 	0:11:00 	Yes 	Yes 	

5th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53181 	Anush 	6/5/2019 8:00 	6/5/2019 8:04 	0:04:00 	Yes 	Yes 	
53182 	Bharat 	6/5/2019 10:43 	6/5/2019 10:48 	0:05:00 	Yes 	Yes 	
53183 	Bharat 	6/5/2019 11:04 	6/5/2019 11:06 	0:02:00 	Yes 	Yes 	
53184 	Anush 	6/5/2019 11:48 	6/5/2019 11:51 	0:03:00 	Yes 	Yes 	
53185 	Bharat 	6/5/2019 15:00 	6/5/2019 15:07 	0:07:00 	Yes 	Yes 	
53186 	Bharat 	6/5/2019 15:06 	6/5/2019 15:08 	0:02:00 	Yes 	Yes 	
53187 	Bharat 	6/5/2019 16:04 	6/5/2019 16:04 	0:00:00 	Yes 	Yes 	
53188 	Bharat 	6/5/2019 16:26 	6/5/2019 16:35 	0:09:00 	Yes 	Yes 	
53189 	Bharat 	6/5/2019 18:47 	6/5/2019 18:49 	0:02:00 	Yes 	Yes 	
53190 	Bharat 	6/5/2019 18:47 	6/5/2019 18:49 	0:02:00 	Yes 	Yes 	
53191 	AJ 	6/5/2019 18:50 	6/5/2019 18:51 	0:01:00 	Yes 	Yes 	
53192 	Tushar 	6/5/2019 22:42 	6/5/2019 22:46 	0:04:00 	Yes 	Yes 	

6th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53193 	Anush 	6/6/2019 12:09 	6/6/2019 12:10 	0:01:00 	Yes 	Yes 	
53194 	Bharat 	6/6/2019 13:02 	6/6/2019 13:03 	0:01:00 	Yes 	Yes 	
53195 	Anush 	6/6/2019 13:09 	6/6/2019 13:10 	0:01:00 	Yes 	Yes 	
53196 	Bharat 	6/6/2019 14:00 	6/6/2019 14:01 	0:01:00 	Yes 	Yes 	
53197 	Bharat 	6/6/2019 14:39 	6/6/2019 14:39 	0:00:00 	Yes 	Yes 	
53198 	Bharat 	6/6/2019 17:40 	6/6/2019 17:40 	0:00:00 	Yes 	Yes 	
53199 	Bharat 	6/6/2019 17:43 	6/6/2019 17:46 	0:03:00 	Yes 	Yes 	
53200 	Bharat 	6/6/2019 18:49 	6/6/2019 18:50 	0:01:00 	Yes 	Yes 	

Regards, 
Pritish Nandi