Subject: Re: Les Mills Ticket 1981
From: tasuku yamamoto <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, viraat <[email-masked]>
Date: Wed, 5 Jun 2019 20:29:32 -0700 (MST)

Hi Pritish 

I called customer and they are closed for today. 

Regards 
Tasuku 

From: "Pritish Nandi" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 16:09:50 
Subject: Re: Les Mills Ticket 1981 

Hi Tasuku, 

Please try to call this customer tomorrow again early before the Viagogo client comes. 

The customer is unable to download anything which tells me a issue with the Wi-Fi. They need to have a dedicated internet connection for the router. Check if the iPad is in sync or not. If not please follow the T/S below - 

[ https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- | https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- ] 

Check for other possible errors in the conversation 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Virat Joshi" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 13:51:39 
Subject: Re: Les Mills Ticket 1981 

Hi Tasuku, 

We need to try again after sometime. If you are unable to then please drop an email explaining that we have troed calling the customer and he is not available. He can provide us a suitable phone number and time to contact them. 

This is very important as the customer might think that we are not contacting them and we need to make sure that they know that we have tried contacting them. 

Regards, 
Pritish 

From: "tasuku yamamoto" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Virat Joshi" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 12:40:54 
Subject: Re: Les Mills Ticket 1981 

Hi Pritish 

I have called customer twice but he was not available at the gym. 

Regards 
Tasuku 

From: "Pritish Nandi" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Tuesday, 4 June, 2019 21:01:07 
Subject: Les Mills Ticket 1981 

Hi Tasuku, 

Can you please call this customer in the morning 9-10AM (Japan Time) and help them with the issues. 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/1981 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/1981 ] 

Regards, 
Pritish Nandi